FAQ
Frequently asked questions
Everything agency owners ask us before launching their platform. Can’t find what you’re looking for? Our team replies quickly by email, phone or WhatsApp.
Still have questions?
We’re happy to talk it through
Tell us how your agency works today and we will walk you through the right setup.
Contact our teamDo I need any technical knowledge to run the platform?
No. If you can use email and a booking system, you can run your platform. Everything is managed from a simple admin panel, and we train your team before launch.
Can I use my own brand and domain?
Yes. Your website, agent portal, emails, tickets and invoices all carry your logo, colours and domain. Your customers and agents never see our name.
Which suppliers and airlines can you connect?
We connect major GDS systems, NDC airline connections, low-cost carriers, hotel banks and local suppliers. If you already have supplier contracts, we connect your own credentials.
How long does it take to go live?
A standard branded platform is usually live in two to four weeks. Custom features or additional supplier integrations can add a little more time, and we agree the timeline with you up front.
Is it a monthly subscription or a one-time purchase?
Both options are available. Many agencies prefer one-time ownership with an affordable annual support plan, while others start with a monthly plan. See the pricing page for details.
Can I sell Umrah packages and visas, not just flights?
Absolutely. You can build Umrah packages that combine flights, Makkah and Madinah hotels, visas and transport, and accept visa applications online with document uploads.
Does the platform support Arabic and multiple currencies?
Yes. The customer site, agent portal and apps support Arabic with full right-to-left layouts, and you can display and settle prices in multiple currencies.
What happens after launch?
Our support team is available 24/7 on WhatsApp, phone and email. We monitor your platform, release regular updates and help you add new products as you grow.
Can I migrate from my current booking system?
Yes. We can import your existing customers, agents and historical bookings during setup, so your team does not start from zero.
What if I need a feature the platform doesn’t have yet?
Tell us what you need. Many features on the roadmap started as a request from an agency like yours, and custom development is available for Enterprise plans.