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Lead Management

Every enquiry captured, assigned and answered.

Leads arrive from WhatsApp, Facebook and Instagram ads, your website forms, phone calls and walk-ins. Lead Management pulls them into one list, removes duplicates, assigns each to the right person and shows which channels actually bring bookings.

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Modules
4
Options
24
Languages & currencies
Any
Lead Management screen
Best for: Agencies running ads and getting enquiries on many channels.

Key features

What you get with the Lead Management

  • 01

    One lead inbox

    WhatsApp, social, website and walk-in leads in one shared list.

  • 02

    Auto-assignment

    Round-robin or rule-based assignment to the right agent.

  • 03

    Lead scoring

    Hot, warm and cold leads based on budget, dates and activity.

  • 04

    Duplicate check

    Repeat enquiries from the same number are merged, not doubled.

  • 05

    Response timers

    See how fast every lead got a first reply.

  • 06

    Source reports

    Which campaign and channel brings leads that actually book.

Inside the product

Every module, every option

A closer look at what each part of the Lead Management does, one option at a time.

MODULE 01

Lead capture

Leads from everywhere, in one list.

  • WhatsApp Business messages
  • Facebook and Instagram lead ads
  • Website and landing page forms
  • Phone and walk-in entry
  • Excel import
  • UTM source tracking

MODULE 02

Assignment

The right lead to the right person.

  • Round-robin assignment
  • Rules by product or language
  • Branch-based routing
  • Manual reassignment
  • Workload limits per agent
  • Assignment notifications

MODULE 03

Qualification

Spend time on leads that will book.

  • Lead status stages
  • Hot, warm and cold scoring
  • Travel dates and budget fields
  • Duplicate detection and merge
  • Lost reasons
  • Convert lead to customer

MODULE 04

Insights

Know what your ad spend really returns.

  • Leads by source and campaign
  • First response time
  • Conversion rate per agent
  • Cost per lead and booking
  • Daily lead summary email
  • Export to Excel

Built in as standard

Ready for every market you sell in

The Lead Management comes with these from day one, at no extra cost.

  • Multi-language & RTL English, Arabic, Urdu and more, with full right-to-left layouts.
  • Multi-currency Show, sell and settle in any currency with rates you control.
  • White-label branding Your logo, colours, domain, emails, tickets and invoices.
  • Roles & permissions Decide exactly what every staff member and agent can see and do.
  • Multi-branch Run several branches or brands with separate staff, stock and reports.
  • One shared database Bookings, customers and payments flow between every product.
  • Secure & audited SSL, two-factor login, encrypted data and a log of every change.
  • Cloud hosted & supported Hosting, backups, updates and 24/7 technical support included.

Also included

The details that save your team hours every week

  • No lead forgotten in a personal phone
  • Fair distribution across your team
  • Campaign-level conversion reports
  • Works with your Travel CRM

Want a guided walkthrough?

We will show you the Lead Management on a short video call using real examples from agencies like yours.

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Works even better with

All products